QUOTES

You have to be so fanatical when you have a dream and others don't believe in it. Fanaticism is what carries you through.

You always want to be finding waste and eliminating it. You always want to find inefficiencies. Inefficiencies are always there.

A franchisee is never going to run it like you do, because it's your baby, it's your thing, and they're not going to take it quite as personally.

Intuition isn't just airy-fairy. It's not a feeling. Your brain has been fed with hundreds of different things, and from that, you make a decision. You can't rationalize it.

Our agents knew history because the past is prologue. If you know history, you can predict the future.

You know you've found your principle when it starts informing literally every decision you make every day with your time.

Failure is not an option. It's binary. There's no option. Success or death.

You don't want to fail, although failing is how you learn. Pain is the best teacher. And so, you have to have some little failures along the way. But you can't have it paralyze you to where you don't want to make any decisions because you're afraid to fail.

If we're not making mistakes, we're not pushing ourselves, we're not trying new things.

Business is like a big puzzle to solve and understand. And it's an infinite game. It never ends.