QUOTES

Every business, every single business, is going to see more automation and more AI. People have to get on the program on that, or they're going to be dinosaurs.

We're not a corporate office. We are a restaurant support office. We're here to support the people who are serving our customers.

Don't try to be all things to all people or you're going to be nothing to anybody.

[When an agent can work for seconds], you're literally talking about just a specific command. [When an agent can work for hours], you're talking about giving it a task and having it do the task. [When an agent can work for years], what you're talking about is you're giving the agent a mission.

The entrenched professional will always resist longer than the independent consumer.

Quite often when I'm talking to people, and they're trying to get life advice, they're not playing their game. They're playing someone else's game. So much is about choosing the game for you. When you do that, you start becoming superhuman in your ability to get things done.

Most people want conformity. They value a reliable consistency of giving X amount of impact per second or minute. But what I'm interested in is this idea I never heard about before. It may be 55 minutes of conversation that honestly was completely worthless, and not that interesting for me. But then there's a spur-of-the-moment two, three minutes of brilliance, which I never heard before, which will deeply and profoundly impact my life.

The most important thing a CEO does is recruit superlative people.

Losing my father and realizing I was on my own, that combination made me never satisfied, always wanting to find something better, and bounce back from failures.

The harder the business is to build, the harder it will be to copy.